Refunds and Cancellations

Returns

A rakhi is a seasonal, date-bound item — after Raksha Bandhan it cannot be sold to anyone else. We do not accept returns, and we do not refund a change of mind.

Please read the description and look at the photographs before you order. If you are unsure which rakhi to pick, ring us — we would much rather help you choose than take an order you regret.

Cancelling an order

You can cancel any order right up until we ship it. Write to hello@boltirakhi.com or ring us with your order number, and we will cancel it and refund you in full, delivery charges included.

Once the parcel has left us it cannot be cancelled. During the fortnight before Raksha Bandhan we ship quickly, so please tell us as soon as you know.

Orders with a recorded message

A Bolti rakhi carries a QR code printed for your order alone, so it cannot be sold to anybody else once it is made. You can still cancel it in full before we ship — recording a message does not lock you in. When you cancel, your video is deleted along with the order.

If something arrives damaged, wrong, or not at all

This is separate from the rule above, and the seasonal rule does not apply to it. If your parcel arrives broken, if it is not what you ordered, or if it never reaches you, that is ours to put right — we refund you in full or send a replacement, whichever you would rather have.

Send a photograph to hello@boltirakhi.com within 48 hours of delivery. For a parcel that never arrived, write to us whenever you realise — there is no window on that one.

How refunds are paid

Refunds go back to the same method you paid with — the same card, UPI ID or bank account. We cannot send a refund anywhere else, and we will never ask you for card or bank details to process one.

Once we approve a refund it usually reaches you within 5 to 7 working days. That part is with your bank, not with us.

Reaching us

hello@boltirakhi.com · +91 96641 14023

Bolti Rakhi · 201, Punam Vihar, Jagatpura, Jaipur 302017, Rajasthan, India