Refunds and Cancellations

Cancelling an order

You can cancel any order that has not been dispatched yet. Write to us at [BUSINESS: support email] with your order number and we will cancel it and refund you in full.

Once a parcel has left us, it cannot be cancelled — it can only be returned, and that is covered below.

Returns

[BUSINESS: state the return window plainly here — for example "We accept returns within 7 days of delivery", or "Rakhi is a seasonal item and we do not accept returns once delivered". Say whichever is true, in the first line.]

If your order arrives damaged, or is not what you ordered, that is on us regardless of any return window. Send us a photograph at [BUSINESS: support email] within 48 hours of delivery and we will replace it or refund you.

Orders with a recorded message

[BUSINESS: decide and state this. A Bolti rakhi with a recorded message has a QR code printed for that specific order, so it cannot be resold. Say whether these can be returned, and if not, say so before the customer records anything.]

How refunds are paid

Refunds go back to the same method you paid with — the same card, UPI ID or bank account. We cannot send a refund anywhere else, and we will never ask you for card or bank details to process one.

Once we approve a refund it usually reaches you within [BUSINESS: number of working days — Razorpay is typically 5–7] working days. That part is with your bank, not with us.

Delivery charges are refunded along with the order when the order is cancelled before dispatch, or when the fault is ours.

Reaching us

[BUSINESS: support email] · +91 96641 14023

[BUSINESS: legal name] · [BUSINESS: registered address]